fbpx

FAQ

How long will it take for my order to ship?

Unless noted otherwise, all of our products are in stock. Your order will ship within one business day upon receipt of payment; shipments typically arrive within 3 – 5 business days. You will be notified via email when your order ships.

Do you ship overseas or outside of the contiguous United States?

We do! Give us a call at 833-401-3569 or email us at info@thermalflowtech.com with the items you’d like to order along with your exact shipping address. We’ll be happy to send you a formal quote with shipping costs, so you’ll know exactly what to expect.

Does this equipment really work?

Yes. All of our equipment is commercial grade and high quality to meet industry standards for their intended purpose. They work for both commercial and residential customers.

Where are your heaters made?

We supply products from manufacturers around the world. Our heaters, however, are made by both U.S. and Canadian manufacturers.  

Do you offer financing?

We work with partner companies who offer financing to business customers or start up businesses. You can find more information and an application here.

Is there a warranty offered?

Yes. All products include a one year manufacturer warranty. 

What is your return policy?

If you need to return a product, you must do so within 14 days of receipt. Please note that all returns are subject to a 20% restocking fee. In addition, you will be responsible for the cost of shipping the product back to Thermal Flow Technologies. Any initial shipping costs, if applicable, are not refundable. To view our full Terms and Conditions click here

I want to heat treat my home for bed bugs. Which bed bug heater should I choose?

When choosing a bed bug heater for your home, you’ll want to take exact measurements of the rooms you plan to treat. Most residential customers take a room-by-room treatment approach. Therefore, we recommend that you choose a  Bed Bug Heater Package that corresponds with the square footage of the largest room you want to treat.  

Will regular (household) fans work for Bed Bug Heat Treatments?

You can try to use regular fans during a heat treatment, but we can’t guarantee the fan blades or casings are made to withstand high temperatures. They may melt. It’s common for the motors in regular fans to burn out with repeated exposure to high temperatures. And in fact, the velocity of a household fan is not as forceful as we would recommend. If you have questions about the equipment you plan to use, please do not hesitate to call us for assistance.  

Can electronics remain in the treatment space?

Generally speaking, electronics can remain inside of your treatment space but need to be unplugged. It’s always a good idea to check the manufacturer’s recommendations before you treat your home. 

What other pests can heat exterminate?

Lice at 116°F, Fleas at 115°-117°F, Roaches at 130°F for 4-8 hours. 

Professional Memberships

US chamber logo
X